The ELIZA Effect: Why We Talk to Chatbots Like They’re Human
Have you ever found yourself saying “please” and “thank you” to a chatbot or voice assistant? This is the ELIZA effect, our tendency to unconsciously attribute human-like intelligence and empathy to computer programs that mimic conversation. This post dives into the psychology behind this phenomenon, its origins with a 1960s “digital therapist,” and the clever linguistic tricks developers use to make machines feel more human.